Stuart Rose Reviews

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Esther Bleuel
1 week ago
early. had previous account activity. He & asst dx the problem (ongoing for about a week) quickly. repaired perfectly, tested, cleaned up. usual excellent service from Stuart Rose. thank yu
Response from the owner:Thank you, Esther, for the wonderful review. We're glad Stuart and the team could diagnose and repair the issue quickly, test everything and leave things clean. We appreciate your continued trust and kind words about our service. We look forward to helping you again if anything comes up.
Barbara Danjou
2 weeks ago
Excellent from the first phone call to the office to the end result. The technician Steve was awesome.
Response from the owner:Thank you so much for the wonderful review, Barbara. We are thrilled the whole experience from your first call to the final result met your expectations, and we will pass your kind words along to Steve. We appreciate you choosing us and look forward to serving you again.
Joan Saperstein
2 weeks ago
Best of the best.great service ! Terrific job and easy to work with
Response from the owner:Thank you so much, Joan, for your wonderful review. We are thrilled to hear you found our service great and the job terrific. It was a pleasure working with you and we appreciate your kind words. We look forward to serving you again.
Elizabeth Martin
3 weeks ago
These guys are always the best. Kind and patient, they never upsell. They always just fix what needs fixing to keep my system running. And they're good at communicating, too.
Response from the owner:Thank you, Elizabeth, for the kind words and for trusting us. We're glad our team’s clear communication, honesty, and careful work keep your system running smoothly. We appreciate your continued support.
Mark Lehman
4 weeks ago
Response from the owner:Mark, thank you so much for the five-star rating. We appreciate you taking the time to share your support. We look forward to welcoming you back soon. Your feedback means a lot to our team.
Nader Ameripour
1 month ago
Hector was great and very knowledgeable
Response from the owner:Thank you for the 5-star review! We truly appreciate you taking the time to share your feedback.
Kevin Hicks
1 month ago
Hector was super nice and did a thorough inspection. Hope to see him again. Thanks Hector came back today to do the repair and my AC is working. Hector was punctual and did they thorough job with the repair. This company was pleasant to deal with From the first phone call To the office and all the way to the job being completed. Thank you Stuart Rose and Hector.
Response from the owner:Thank you for the kind words, Kevin. We’ll pass your praise along to Hector — he’ll be thrilled to hear it. We’re glad the inspection met your expectations and look forward to assisting you again.
Richard Reiner
1 month ago
Been using Stuart Rose for decades. They are the best!
Response from the owner:We greatly appreciate your loyalty over the years, Richard! Thank you for choosing Stuart Rose Heating & Air Conditioning. We're honored to have earned your trust and look forward to continuing to provide you with the best service.
James Mulne
1 month ago
Steve is a very professional diagnostic technician. He was very thorough testing our HVAC systems both on the ground floor and upstairs. I would recommend him highly for air conditioning and heating diagnostician.
Response from the owner:Thank you, James, for your wonderful review! We’re delighted to hear that Serg provided you with thorough and professional service during your HVAC diagnostics. Your recommendation means a lot to us, and we're proud to have such skilled technicians on our team. If you need anything in the future, don’t hesitate to reach out!
Lindsey Glennon
1 month ago
Steve was knowledgeable and a pleasure to work with.
Response from the owner:Thank you, Lindsey, for the kind words. We're thrilled Steve was knowledgeable and a pleasure to work with. We appreciate you taking the time to share your experience and look forward to helping you again.
Fast service, experienced technician, no upsell.
Response from the owner:Thank you, Tracey — we appreciate your kind words. We're glad our team delivered fast service with an experienced technician and no upsell. Thank you for taking the time to share your experience. We look forward to helping you again whenever you need us.
Jeanice
2 months ago
Always a pleasure working with Steve - so knowledgeable and always gets the job done right
Response from the owner:Thank you for the amazing review, Jeanice! We're thrilled to hear that you had such a positive experience with us. Your support motivates our team to keep delivering the best. We look forward to serving you again soon!
rich bianchi
2 months ago
Hector was great at diagnosing our problem and advised us what to be aware of in the future to help us with our Home's Air-conditioning. Thanks Hector!
Response from the owner:Thank you for your kind review, Rich. We're glad Hector could diagnose the issue and provide helpful advice to keep your home's air conditioning running smoothly. We'll be sure to pass your thanks along to him. If you need anything in the future, please don't hesitate to reach out.
David Bachelis
2 months ago
It’s that time of the year again… HOT and your a/c goes out. Called Stuart Rose and they sent Steve out. He’s the most honest tech for any service we’ve ever had. Oh, and now we have a cool house. Thank you Steve …. And Stuart Rose of course.
Response from the owner:Thank you, David. We’re so glad Steve got your A/C back up and running quickly and that you’re enjoying a cool house again. We appreciate you recognizing Steve’s honesty and the Stuart Rose team. Please call us anytime if you need anything else.
Mary302 R
2 months ago
I called Stuart Rose after my air conditioner did not turn on. I got an appointment the same day I called. Steve, the technician, arrived on time. He was very pleasant and professional. He took the time to answer my questions and let me watch over his shoulder as he was troubleshooting. He fixed the problem in 30 minutes. Great job Steve!
Response from the owner:Thank you, Mary, for the wonderful review. We’re glad Steve arrived on time, walked you through the troubleshooting, and got your A/C working quickly. We’ll be sure to pass your compliments along to him. Please call Stuart Rose anytime you need service again.
Steven Hill
2 months ago
Did a great job!
Response from the owner:Thanks so much, Steven! We’re thrilled you were happy with the job and appreciate your feedback. We look forward to working with you again.
Nancy Meidel
2 months ago
Serge is FABULOUS!!!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Stuart Rose Heating & Air Conditioning. Your satisfaction is our top priority, and we look forward to serving you again!
Dan-san
2 months ago
I have used their professional services for the past 25 years. From biannual maintenance to replacement of the units, quality of work is outstanding. I highly recommend Stuart Rose Heating & Air Conditioning!
Response from the owner:Thank you, Dan-san, for trusting us for the past 25 years. We're thrilled our biannual maintenance and replacement work has met your expectations. Your recommendation means a lot and motivates our team to continue delivering outstanding quality. We look forward to serving you for many years to come.
carlos sosa
2 months ago
I had some questions about my a/c system,Steve was nice enough to stop by and personally answer them…I was very impressed by his professionalism.
Response from the owner:Thanks so much, Carlos. We're glad Steve could stop by and answer your A/C questions, and we appreciate you noticing his professionalism. If you need anything else, please give us a call and we'll be happy to help.
Darryl Toy
2 months ago
I have been using Stuart Rose for over 30 years and have always got great service and care. They are always great and Steve is always great at explaining everything to me about what he did and what we need to do with the next routine maintenance
Response from the owner:Thank you for your review! We're glad to hear we could provide fast and thorough service. We appreciate your trust and look forward to helping you with any future needs!
Pamela Perryman
2 months ago
Stuart Rose has been outstanding since the beginning when we first purchased our HVAC system from them some 24 years ago. Their technicians have always been wonderful and Hector is the latest stellar technician, Their office staff is beyond compare with their kindness and compassion. There is no finer. Hector went out of his way to help me this time. I couldn't be more appreciative. Thank you for stellar service. It is a rarity to find the kind of service Stuart Rose offers. I am so appreciative. They get a hundred stars in my book and I will be their customer for life. Thank you for another great experience.
Response from the owner:Pamela, thank you so much for your wonderful review and for 24 years of loyalty. We’re thrilled Hector and our office team provided such stellar, compassionate service and we will be sure to share your kind words with them. Your appreciation means the world to us, and we look forward to caring for your HVAC needs for many years to come. If you ever need anything, please don’t hesitate to reach out.
Mama Hutch
2 months ago
Jake is great! Steve, our technician was great! He found the problem right away and fixed it quickly! Honest, professional and kind! We found our new company to service our HVAC system!
Response from the owner:Thank you so much for the kind words, Mama Hutch! We're thrilled Jake and Steve provided fast, honest, and professional service. We're honored to be your new HVAC company and look forward to keeping your system running smoothly. Please call us anytime for future service.
J. Moore
2 months ago
I recently had Stuart Rose replace my A/C unit. The crew was extremely professional, showed up on-time, and completed the installation in record time. I am extremely pleased with the service that they have provided over the years, and their pricing is fair and very competitive. I am very pleased with my new A/C unit and the installation by Stuart Rose. I highly recommend that you call them for your A/C needs.
Response from the owner:Thank you, J. Moore, for the wonderful review and for trusting Stuart Rose with your A/C replacement. We're thrilled our crew was professional, on time, and efficient, and that you are pleased with the new unit and our competitive pricing. Your recommendation means a lot, and we look forward to providing reliable service for any future needs.
Tom Graham
2 months ago
STEVE WAS TERIFIC! Had a great experience with Steve of Stuart Rose. He checked out our AC, wich another company said needed to be replaced, and let me know there was a way to get another 3 or 4 years out of it. His fix worked, house was cold within an hour, and I saved a ton of money by not having to replace. Thankyou Steve, your skill and honesty is why I'll continue to use Stuart Rose for all my heating/cooling needs. Tom Graham Westlake Village
Response from the owner:Thank you, Tom. We're so glad Steve could help and that the repair cooled your home quickly while saving you the cost of a replacement. We'll be sure to pass your kind words along to him. We appreciate your trust in Stuart Rose and look forward to serving your heating and cooling needs in the future.
Sally Azad
3 months ago
Response from the owner:Thank you so much for the 5-star rating, Sally — we truly appreciate your support. We're glad you had a great experience and look forward to serving you again soon.
Dan Weikel
3 months ago
Great experience, great service. Hector the technician was fantastic, very skilled and also good communicator, telling us what we needed and why.
Response from the owner:Thank you for the kind review, Dan. We’re thrilled Hector provided excellent service and clear explanations about what was needed and why. We’ll pass your compliments on to him and the team. Please contact us anytime if you need assistance in the future.
rob abbey
3 months ago
Steve was incredibly professional and personable. Great knowledge! Thank you
Response from the owner:Thank you, Rob. We appreciate your kind words and are glad Steve's professionalism and knowledge made your experience great. We look forward to assisting you again.
Irma Granados
3 months ago
We have been using Stuart Rose many years, both at our business and at home. They are professional, provide clear explanations and we praise them for their customer focus. We find their technicians easy to address, knowledgeable, friendly, honest and trustworthy. Hector was our technician on this last service call and we are completely satiated with the efficiency and timely AC repair he provided. We highly recommend Stuart Rose Heating & Air Conditioning to anyone in need.
Response from the owner:Thank you, Irma! We’re grateful for your long-standing support, both at home and at your business. Your kind words about our team’s professionalism, knowledge, and customer focus mean a lot to us. We truly appreciate your recommendation and look forward to continuing to serve you!
Leni Stuehrmann
3 months ago
Hector was punctual and professional. He came to do the semiannual maintenance on our HVAC. He even hosed down our unit on the outside to make sure it will function efficiently. Thank you! And hope to see you in six months.
Response from the owner:Thank you for the kind review, Leni. We’re glad Hector was punctual, professional, and took the extra step to clean your outdoor unit to keep it running efficiently. We appreciate you trusting us with your semiannual HVAC maintenance and look forward to seeing you in six months. If you need anything before then, please contact our office.
Aram
3 months ago
We had the pleasure of getting our AC repaired by Serge Garcia at Stuart Rose. It’s obvious that Serge loves what he does, he was extremely clear and very kind and respectful, he explained and demonstrated every step carefully making sure we know how everything works and explaining each part. Very detailed, very passionate and kind, Serge is top tier and we appreciate him.
Response from the owner:Thank you for the wonderful review, Aram. We’re thrilled Serge provided such clear, respectful, and thorough service and we’ll be sure to pass along your kind words to him and the team. We appreciate you choosing Stuart Rose and are glad your AC is working well. We look forward to helping you again if you need us.
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